FAQ's

Our products are sold through direct factory sales, eliminating Australian intermediaries.
We operate showrooms in Australia, with all personnel costs managed in Foshan.
Products are shipped on demand, with no local inventory held in Australia.

Yes, all taps, showers, lighting fixtures, and glass products are certified to meet Australian standards, with valid certificates provided for each category.

Tiles, Taps, and Showers: Typically available for immediate dispatch.
Curtains: Approximately 15 days production lead time.
Shower Rooms: Approximately 25 days production lead time.
Stone Countertops: Approximately 20 days production lead time.
Smart Mirrors: Approximately 25 days production lead time.
Note: Lead times are estimates and may vary based on order specifications and production schedules.

Transit Time: 12 days (Shenzhen Port to Sydney Port).
Customs Clearance: Approximately 9 days.
Total Delivery Time: 21 days (3 weeks).
Note: Timelines are subject to customs procedures and logistical factors.

We recommend initiating the procurement plan immediately after finalizing CDC/DA drawings.
Standard products like tiles, marble, curtains, shower rooms, taps, showers, smart mirrors, sinks, and bathtubs can be ordered early to ensure timely availability and avoid construction delays.

While full-house custom cabinetry may no longer be feasible,
products like tiles, stone, curtains, shower rooms, taps, showers, sinks, and bathtubs can still be ordered.

Yes, we have a dedicated showroom and warehouse in Sydney.
Appointments are encouraged, and samples for tiles, taps, showers, shower rooms, curtains, and sinks are available for viewing.

No, urgent orders cannot be accommodated.
The minimum lead time from order to delivery is 45 days.
We recommend finalizing CDC/DA plans and starting procurement promptly to ensure timely delivery.
Thank you for your understanding.